Where's my McAfee protection?

That doesn't help at all but thanks.  It's supposed to be free due to the identity theft that was tied to TMobile's breach. I am not looking for anything special, I am looking for the coverage I am entitled to and four other family members received without a hitch. We spent SEVEN HOURS on the phone with TMobile (again with promises to escalate this and call us back) and still nothing.  It's unimaginable that this is too tricky to solve, long time customer, one of four lines, one enrollment code didn't work...c'mon. I also hope that my two year coverage doesn't start until I receive it, if I ever receive it.