why do i get charge for the 3rd line if it said 3rd line free

syaoran wrote:

You can always reach out to Customer Care via 611 to discuss any billing issues with them.  You could also try the T-Force Team via Facebook or Twitter if you prefer.  No one here has access to accounts.

I did. And it always depends on who I get. I have been getting credits after recognizing the issue while others say why this could be. The end result is month to month solution. I had this problem until I was finally told we won't honer the promotion no longer and either you stop the line or pay for it. Even with the agreement I have that says I should get the line for free, they do not even to see it. Their argument is that there is no promotion on the plan I have. My plan was never changed. The only change that happened on the plan is adding the taxes to it. It was obviously a game they played after they recognized they have mistakenly advertised the promotion or added it by mistake from the beginning 2.5 years ago. I do not appreciate they being dishonest about it and not taking responsibility. I am paying off my phones and leaving this company. I am advising all my friends against them. Completely disagreed with the options I was given, but they seemed to be not willing to compromise.