Forum Discussion
Why does "Device Block" keep getting added to my line?
I have two lines on my plan. I was on Simple Choice until recently and just switched to T-Mobile One. Both of my lines have had unlimited data from the beginning. I noticed a couple months ba...
That is super strange! If the service was active you would definitely be able to tell. Si Contact Us, our care teams can take a look to make sure there are no other types of blocks on your account.
raptir wrote:I have two lines on my plan. I was on Simple Choice until recently and just switched to T-Mobile One. Both of my lines have had unlimited data from the beginning.
I noticed a couple months back that I had a "service" on one of my lines called "Device Block." The description it provides is "Bloquea todos los mensajes con cargo (mensajes de email, texto, foto e instantáneos). Ten en cuenta: si eliges este servicio, ya no podrás enviar ni recibir ningún tipo de mensajes, incluso si tienes un paquete de mensajería. This service may not block all e-mail, instant, or text messages." It's listed after my Data Pass, Plan, Data Service, etc...:
If I go to Change Services I am able to remove it and process the update. Once I log out of my account and log back in, the Device Block feature is selected again. This is only present on one of my two lines.
Is anyone able to provide some insight into this? The first time I noticed it was after I had signed up for the Digits Beta but it may have been there before that. I have since asked to be removed from Digits Beta but it's still there, so it could be unrelated. I still receive SMS and MMS but the fact that the service is selected there concerns me.
Yup I've been having the same issue to device block keeps turning on after I turn it off..! As well as the multiple device status for digitz. I have to literally check every HOUR to make sure it didn't turn back on. I've talked to support they just tell me a different story every time I call..
