Forum Discussion
Why is T-Mobile's customer support now so poor?
Customer support used to be great. Now there is no live chat option. Only phone support. The hold times are outrageously long. When I do finally get to talk to a rep they are quite rude and uninte...
you can also contact TMO via one of their social media platforms like Facebook/Twitter at the bottom of this page.
just send them a direct message..do not post on their main page.
Very Poor Customer Service. I HATE IT!! I too have been overcharged by T-Mobile. I was a 20+ year Sprint Customer and I have always had the Unlimited Plan. I have 4 Voice lines which should be included in my plan. T-Mobile has been charging me for 2 of the 4 lines. I have screenshots and a video of the Cost Detail T-Mobile page that indicates that all of my lines should be included in the plan. Yet T-Mobile is charging me additional fees for 2 of my 4 lines. I HAVE THE PROOF REGARDING MY PLAN which include screenshots and videos. CLASS ACTION LAWSUIT COMING!!!
In addition, T-Mobile claims that I am eligible for Legacy Discounts, however they can remove these discounts at their discretion without any notice to customers so this is why my bill fluctuates even though I have an UNLIMITED PLAN!!!
