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Lydjen
Network Novice
Joined 2 years ago
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Over Billing
T-Mobile has not been honoring the Ultimate Freedom plan that I have. I have 4 Voice lines and they all should be included in the plan. However T-Mobile is charging me $35-40 per2 of the lines. This is not on the plan and I have proof including T-Mobile screenshots that indicate that all of my Voicelines are included in the plan. Why am I being charged? I see a Class ACTION LAWSUIT coming. Also T-Mobile does not provide information regarding Legacy Discount expirations. I was a SPRINT custom for 20+ years and evidently I have Legacy Discounts. However when those discounts expire (unbeknownst to me) I was charged additional fees but never informed of the removed legacy discounts.367Visto0likes2ComentariosRe: Why is T-Mobile's customer support now so poor?
Very Poor Customer Service. I HATE IT!! I too have been overcharged by T-Mobile. I was a 20+ year Sprint Customer and I have always had the Unlimited Plan. I have 4 Voice lines which should be included in my plan. T-Mobile has been charging me for 2 of the 4 lines. I have screenshots and a video of the Cost Detail T-Mobile page that indicates that all of my lines should be included in the plan. YetT-Mobile is charging me additional fees for 2 of my 4 lines. I HAVE THE PROOF REGARDING MY PLAN which include screenshots and videos. CLASS ACTION LAWSUIT COMING!!! In addition, T-Mobile claims that I am eligible for Legacy Discounts, however they can remove these discounts at their discretion without any notice to customers so this is why mybill fluctuates even though I have an UNLIMITED PLAN!!!9Visto0likes0ComentariosRe: T Mobile Class Action
POTENTIAL CLASS ACTION - I to have been overcharged by T-Mobile. I was a 20+ year Sprint Customer and I have always had the Unlimited Plan. I have 4 Voice lines which should be included in my plan. T-Mobile has been charging me for 2 of the 4 lines. I have screenshots and a video of the Cost Detail T-Mobile page that indicates that all of my lines should be included in the plan. YetT-Mobile is charging me additional fees for 2 of my 4 lines. I HAVE THE PROOF REGARDING MY PLAN which include screenshots and videos. In addition, T-Mobile claims that I am eligible for Legacy Discounts, however they can remove these discounts at their discretion without any notice to customers so this is why mybill fluctuates even though I have an UNLIMITED PLAN!!!17Visto0likes0ComentariosRe: T Mobile did not honor agreement
I too have been overcharged by T-Mobile. I was a 20+ year Sprint Customer and I have always had the Unlimited Plan. I have 4 Voice lines which should be included in my plan. T-Mobile has been charging me for 2 of the 4 lines. I have screenshots and a video of the Cost Detail T-Mobile page that indicates that all of my lines should be included in the plan. YetT-Mobile is charging me additional fees for 2 of my 4 lines. I HAVE THE PROOF REGARDING MY PLAN which include screenshots and videos. In addition, T-Mobile claims that I am eligible for Legacy Discounts, however they can remove these discounts at their discretion without any notice to customers so this is why mybill fluctuates even though I have an UNLIMITED PLAN!!!14Visto0likes0ComentariosRe: over charging - not what I was promises online and I have a copy of the "chat"
I too have been overcharged by T-Mobile. I was a Sprint Customer and I have always had the Unlimited Plan. I have 4 Voice lines which should be included in my plan. T-Mobile has been charging me for 2 of the 4 lines. I have screenshots and a video of the Cost Detail T-Mobile page that indicates that all of my lines should be included in the plan. YetT-Mobile is charging me additional fees for 2 of my 4 lines. I HAVE THE PROOF REGARDING MY PLAN which include screenshots and videos. In addition, T-Mobile claims that I am eligible for Legacy Discounts, however they can remove these discounts at their discretion without any notice to customers so this is why mybill fluctuates even though I have an UNLIMITED PLAN!!!38Visto0likes0Comentarios