Forum Discussion
Wrong/unknown device in My.T-Mobile.com
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device. The home page says I have an "Unknown Device" The Phone tab says I ha...
¡Hola, @magenta9998592!
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.
This has been going on for years, not since September 2019. Web developers are ignoring it, and I'm trying to get a T-Mobile rep to escalate it. Probably won't happen, since they are far removed from web developers. They're ignoring browser technology in lieu of people using apps. Got the reps using the word apps for computer programs. Yikes! Not everybody is on Windows 10, which is trying to change computer technical words to phone technical words. Lazy so-and-so's. I also told this to an executive of T-Mobile, who is also dancing around getting development to take something, so simple to fix, seriously.
Anyway, T-Mobile is just lagging behind doing anything about databases. Maybe they don't even have people on the team that are efficient with database technology anymore. The second iPhone 6s Plus I had is when this problem showed up (2017). I've been complaining to various reps about it, and nothing changes. Others issues with browsers as well. Firefox won't even open my.t-mobile.com for Windows 7. I think they plan on leaving it that way, then blaming Microsoft for dropping support for anything but Windows 10. I smell it coming! Hahaha
