Forum Discussion
Wrong/unknown device in My.T-Mobile.com
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device. The home page says I have an "Unknown Device" The Phone tab says I ha...
¡Hola, @magenta9998592!
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.
This is now March 26th 2020. I have been on hold for over an hour when I got a rep they hung up and didn't call back. *first frustration*
Second frustration. this has been an ongoing issue since the beginning of last year. All devices that have been "purchased" Through T-mobile directly are correct. Any BYOD is not showing correctly... I Demand that T-moble fix this issue immediately this annoying feature only takes a few codes to fix. If you don't want to fix it on the website then enable the feature in the app. Otherwise I demand a credit for this annoyance for every month this feature is not resolved. DO NOT DELAY THIS ANY LONGER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
