Forum Discussion
Wrong/unknown device in My.T-Mobile.com
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device. The home page says I have an "Unknown Device" The Phone tab says I ha...
¡Hola, @magenta9998592!
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.
Still a thing (8/6/2021). My Pixel 3a over a year ago was picked up just fine, even though it was an unlocked BYOD. My spouse's Galaxy A52 5G isn't registering at all, merely as phone first. What's fun though is that if I take the SAME IMEI from Tmo's website that they know about, and I put it into their own IMEI checker that you can use prior to using the device, that checker knows exactly what the device is. The database may be having issues checking itself from one of these pages.
