Forum Discussion
Refusal to refund for returned device
I recently returned a home internet device that was defective in exchange for a device that works. The defective device was returned on Aug. 12, 2021. I kept receiving emails about making sure the de...
Same story here. I returned an iPhone 13 Pro Max unopened to T-mobile's Texas warehouse on May 28, 2022. I have the UPS tracking receipt. TMO received it on June 2, 2022. It is July 15, and they have been giving me the same story every time I call: We can't find the phone. It's in the warehouse, but we don't have it.
The T-mobile customer service experts are nice and polite, but they are unable to help. They will "escalate" it. Basically that means they kick it up to their supervisor, who is supposed to take care of the issue. More than a month and three escalations later, NOTHING. T-mobile, what is going on??
