Rep promised T-mobile broke the promise.

I have been with Sprint, now T-Mobile since 2001.. 22 years.. 264 payments. Last month I made ZERO phone calls.

T-Mobile has texted and called like a crackhead needing a fix because I didn't pay my bill last month. (due to a family emergency too sad to talk about here)

On Sunday when talking to a rep and explaining everything and how the old and new bill will be payed in full on 8/5/2023 he apologized, reflected back that I was a long time customer and that I don't use my phone. He told me not too worry about my account being suspended and that he would write our conversation in the notes.

Today T-Mobile suspended my account. Broke the promise they made and ultimately made me feel very lucky communicating thru apps and not relying on the promises, business sense, common sense or customer loyalty of T-Mobile.

I luckily have a huge online following and this is very educational content for my followers and with a U.S. Congressman in the family, I've learned to give him the facts and be patient.