Forum Discussion
SAY NO TO T MOBILE
Hello Everyone, We have an account with 4 lines with t mobile under simple choice North America plan for almost 5 years. Let me share the three experiences with you with t mobile...
¡Hola, @chandranandipati7!
I'm truly sorry for the amount of time you had to spend on the phone to get the account transferred over and attempt to get service to your friend in India. There's no reason it should have taken this long nor should you currently be waiting on us to get signal in India. You shouldn't have had to repeat yourself as many times as you did because each employee you speak to should be noting the account. I'd love to be able to personally help with the situation but we do not have access to customer accounts via our Support Community. However, I highly recommend working with T-Force via Facebook o Twitter because everything will be written down and you shouldn't have to repeat yourself that much not to mention being placed on hold. I'm so sorry I'm not able to help more, but T-Force will be able to give you more info on what's going on.
I have been angry enough with T Mobile to make me think about putting a brick through one of their store windows, in freezing cold weather. My package includes everything with my phone but yet calls get dropped, and high speed internet gets throttled EVERY GOD DAMNED DAY. I should NOT have to spend several HOURS PER WEEK with customer service. Customer care agents often don't listen and pay attention. They patronise you and promise you the world and that you will have no more problems- nothing pisses me off more than to be lied to. My solution is this, every customer should start billing customer service for time wasted. Bill hours monthly. When they wont pay, and they wont, report them to all 3 credit agencies. Their corporate headquarters address in the US is12920 SE 38th St. Bellevue, Washington. How many of us have been told customer service will call us back in about 30 minutes only to be put on hold and wait longer or when then digital scab greeter(a.i.) says you are now being transfered to customer service, another lie, only to be put on indefinite hold for eternity. I have waited over 2 hours several times. My doctors at the VA want me to do video appointments with them but because of throttled and dropped internet I can't. I have a terminal illness. Thanks for endangering my life even further T mobile. My doctors advised me 4 months ago to change phone carriers. The state and national governments where there is inadequate internet, should NEVER consider giving T Mobile the contract. Congress should ban T Mobile from doing business in the U.S. No more! T mobile has the WORST customer service of any company I have EVER done business with. T MOBILE DEFIES THE LAWS OF PHYSICS, IT SUCKS AND BLOWS SIMULTANEOUSLY! If you want to get revenge on an enemy, give them TMobile. Please feel free to repost my response in social media and give T Mobile the attention they REALLY deserve!
