SAY NO TO T MOBILE

I am a 69 year old female.  I keep having issues with my phone so T-moblie sent me a new one and I returned it.  April they decided to take $ 799.84 from my account- basically me SS check.  They over drafted it causing me to get several NSF fees.  I called and informed them and had proof that I returned the phone.  They later said oh, yeah we found it.  However, they would not return the money they took out of my account back. I have spent hours each day trying to get this resolved.  So I had a customer service rep name Zero- she was from another country- out sourced call.  She told me my information and bill account to t. She said they were sending me a check refund and she would give me a credit for the NSF they caused me.  Well, I got the refund in the mail, but no check it was a t-mobile gift card.  That does not help to get my account positive.  I went to the bank, I could not get cash from the card to deposit in my bank.  I went to t-mobile to see if they can take the card back and place the money back where they took it from.  They said they couldn't.  So I called them again. Another 1.5 hours on the phone.  My daughter was on the line with me.  She was able to record the call yesterday, well we got a black girl on the phone name Dominique insisting we can't record this conversation.  She then says I owe them $442 or my phone will be turned off.  She said you filled a fraud  alert and we submitted $442 back to your bank and the $357 gift card so you should be fine, now do you want to use that $357 gift card to pay your bill.  I was with Sprint for 14 years before it changed to t-mobile.  I feel like this is elder abuse.  Yet I continued to tell Dominque there was no return money to my bank.  I tell her that we talked to a representative yesterday and she says there was no notes .  This is crazy,  my daughter and I talked to the representative who was very helpful and willing to work to help us resolved the issue, but it is as if nothing was noted or change.  Thank God my daughter record the conversation.  People would think we I was crazy.  They took my money leaving my account negative I had t have my daughter replace money there so it would not cause any other NSF.  Yet it is still negative.  T-mobile has done nothing to prove to me that they submitted the money to my bank.  The rep Zero gave my daughter transactions ID numbers and stayed on the line while we put the bank on.  So when customers are saying they are getting the run-around it is true.  I will not be keeping my service with this company.  They have stole my money- to me this is elder abuse. 

Dissatisfied customer who is experiencing financial elder abuse.