Forum Discussion
Shipping Address Changed When Billing Updated
So I just ordered new phone and I double checked the shipping address initially but after signing I had to update the billing address (I'm in the midst of moving so things are changing around) an...
Oh my gosh, @truepath -- I can't imagine what caused this bizarro hybrid address; but I don't believe that addresses can be updated once the order is complete -- this is a security measure that prevents someone from calling and claiming that your package is their package, and having it routed to another address so that they can take possession of your equipment. 😥 Were you able to reach out to our Care or T-Force team over the weekend and getting your order replaced? I definitely agree that an undo button could have gone a long way to help here; we will pass that feedback along!
Has anyone had any luck getting this resolved and receiving the phones at the correct address?? I just received my tracking number… but when I log into UPS site it says I can not change address until after they attempt to deliver. I have never had to sign for a phone in the past so I know they are going to leave it at front door like they always do.😡
