Forum Discussion
Shipping Address Changed When Billing Updated
So I just ordered new phone and I double checked the shipping address initially but after signing I had to update the billing address (I'm in the midst of moving so things are changing around) an...
Oh my gosh, @truepath -- I can't imagine what caused this bizarro hybrid address; but I don't believe that addresses can be updated once the order is complete -- this is a security measure that prevents someone from calling and claiming that your package is their package, and having it routed to another address so that they can take possession of your equipment. 😥 Were you able to reach out to our Care or T-Force team over the weekend and getting your order replaced? I definitely agree that an undo button could have gone a long way to help here; we will pass that feedback along!
People that have moved, double check your govt taxes and charges page on bill. I moved 3.5 years ago and I am being changed taxes and fees for my old address and current address. My bill has the current address, so you would think that would be a no brainer on the address for all the lines. But apparently they need to change the address for all the lines. 1 by one. I have 9 lines on my account. I still wonder if all 9 have been updated, even though I was told today that this was done. So for 3.5 years I have paid this for 2 locations. It is the customers responsibility to verify this, it doesn't matter that you let them know that you have a new address.
