support for auto pay

rpschult wrote:

Ever since t-mobile started wanting users to pay via bank account,which I don't want to do, t-mobile auto pay has not worked.  I get harassed for being late, but my profile still says I'm set up for auto pay.  I have talked with tmobile support 4 times now after trying to figure the issue out on my own didn't work.  Well, the 4th time I talked to tmobile I even had them put in a new credit card account and I get harassed for non-pay again.  Anyone else suffering this pain of tmobile?  I don't think verizon or at&t would be as stupid with billing as t-mobile is.  I can't imagine I am the only person effected.

Same here they just let you dig yourself deeper and deeper , same exact issue I set up autopay then no notifications sent didn't even try to charge me then I set up an arrangement plan and didn't go through and now I'm behind on it and had the money there but now they want about 500$ from me 190 past due and 300 coming up any day and you think they'll try to help me unscrew myself?..  hell no they got me to where I either pay them a third of my rent or go without a phone and not like I can unlock the phone to switch providers so now my credit will be screwed so they are scammers and should be illegal what they do to people . Glad to hear not just me but sorry that it's a thing for more people at the same time , horrible horrible experience with T-Mobile and how have I been paying on time for 2 years or more and still not have my iPhone 13 paid off !? I've been stuck on 6 more payments for so long I lost track usually let my lady handle this but it's gotten out of hand