Forum Discussion
T-Mobile Chat
Who ever heard of a cell phone service without chat? People say there's an option but I never find it. If you try to call, you're on hold too long….got other things to do. I was able to find chat on my phone, but my messages always fail.
Can anyone offer some advice as to what I may be doing wrong? I have never had a problem chatting on anyone's service.
charm wrote:
clb wrote:
Who ever heard of a cell phone service without chat? People say there's an option but I never find it. If you try to call, you're on hold too long….got other things to do. I was able to find chat on my phone, but my messages always fail.
Can anyone offer some advice as to what I may be doing wrong? I have never had a problem chatting on anyone's service.
text the number +1 (800) 866-2453 that’s there live chat number
I love the idea of being able to send a text instead of having to wait on a phone call or having to keep an app open to stay connected. You are on the right track, but the phone number is the wrong one.
Any T-Mobile customer can send a text message to 611 from your T-Mobile phone and get help from our messaging team. So much easier than trying to remember the long 1-800 number.
Try it out and let us know how it goes 😁
I want to add a line, use the new phone for myself and give the new user my cell. How do I do that and keep my existing number?
Hola,
I am currently out of country. I opted for 30days International data pass. Will it reduce my limit of 50GB / month of Hotspot. Or 50GB / month hotspot is still there and in addition I get 15GB High Speed data?Please clarify.
Gracias,
Prabhutmobile and chat is non existent. The mobile chat is useless. They DO NOT care about their customers. Why did Sprint ever sell out to them???
I don't see my may bill
I pulled T-Mobile Facebook and X (Twitter) pages up and there is no option for customers to post.
I am currently on Facebook messaging with what I believe is AI. Not responsive at all and the only thing I've asked is if they are AI or live. No response…….they really do leave you hanging and hope you just "go away". :-(
And after 30 minutes, I have given up. I do copy/paste all my chats/messages. This is the main reason I don't like the phone. I can't confirm or prove the conversation.
Here is the only thing Facebook messaging has said to me in over 30 minutes (crickets). I responded over 30 minutes ago.
“T-Mobile
Good morning,
Dee.My name is MeMe your dedicated T-Force expert from SUNNY Tampa, Fl. I really appreciate you looping in your T-Force team, and rest assured, you're in the best of hands with me. I will be more than happy to assist you. I am sorry you are unable to contact us via the website. No worries! I can assist you. What's going on? ^MemeMatthews"Does the CEO know how horrible their customer service is?
you can also contact TMO through either Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 support agents.
the chat through the app is useless. They essentially keep you hanging forever in hopes that you'll just go away. The only thing they have the ability to do is sell you things which they will lie in order to accomplish.
when I publish the chat transcripts it’s going viral no doubt!
It is now 2024 and T-Mobile chat is still hit or miss to find. Unlike the above post "scroll below this post and select support", it does not show up. I refuse to make phone contact with support in 2024! I've had T-Mobile since 2020 and I've only been able to pull up "chat" 5 times. I don't have any other service that doesn't have a chat option available. And this is a cellular phone company! Below is what is showing at the top of my account page. It does not show "chat" like the picture someone posted above.
Here is what shows when selecting drop down under “contact & support” before someone advices me of the obvious “to look under “contact & support”.
Activate eSIM on new iphone
clb wrote:
Who ever heard of a cell phone service without chat? People say there's an option but I never find it. If you try to call, you're on hold too long….got other things to do. I was able to find chat on my phone, but my messages always fail.
Can anyone offer some advice as to what I may be doing wrong? I have never had a problem chatting on anyone's service.
text the number +1 (800) 866-2453 that’s there live chat number
