T-Mobile Double-Charged Me for 2 Years — Then Blamed Me and Refused a Refund

I’ve been with Sprint/T-Mobile since 2000.

Last Christmas I purchased an Apple Watch and it was too small.

Sent it back paid the difference, when I got the new watch called to get it activated to my number.

The girl that answered never canceled the second line. 

Para 2 AÑOS, they double-charged me monthly.

For Christmas was going to buy a new watch. Went to look see two charges call to ask.

THEY DON'T INITIALLY CANCEL IT.

They lied to me as to why it was on my bill lied to me about the the actual charges.

$10 for the line

$16 for the insurance

$5.01 for tax.

24 meses

Total STOLEN $840.24

They lied to me and said that the amount wasn't taxed and that when credit is given it is given with taxes. 

They then started getting belligerent when I refused to negotiate on the AMOUNT OWED.

When I finally caught it and asked for a refund, they told me it was my fault for not noticing sooner. "Well you didn't notice so we can't refund it."

Advised them of me canceling and moving to Verizon after being a loyal customer for 24 years, who has purchased numerous watches and numerous iPads.

The manager told me to cancel my service and then hung up on me.

I’ve spent semanas on the phone, wasted horas, and got nothing but disrespect and refusal to take accountability.

T-Mobile robbed me.

If this is how they treat loyal customers, avoid them at all costs.