Forum Discussion
T-Mobile only cares about new customers
I've been a customer for nearly 25 years and that kind of loyalty is rewarded with NOTHING! They could care less about existing customers. They wanted $600 down on IPhone 16 Pro Max even with a trade in. That's why I'm leaving for AT&T who offered the same iPhone 16 Pro Max PLUS the latest iPad Pro (13 inch) both with 512GB storage and both with no money down.
There's a targeted iPhone trade-in promotion currently available. Inquire about your eligibility.
You can also try your luck by reaching out to the Executive Response Team at mike.sievert@t-mobile.com to request a 20 percent insider discount.
