T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings

Josh Glass wrote:

E.B. wrote:

Mike1631 wrote:

I am having the same problem. My hotspot settings have been disabled since I got my phone but each month I get texts from T-mobile saying I'm approaching my limit of high speed hotspot then eventually it says I've used it up. Online customer support was not able to help as they just had me check my settings, which were all off. 

Any update or was it resolved? 

Nope. And still have this issue. I think for some reason your hotspot data and your "premium data" are pulling from the same pool of data. Even though they should be different. 

That sucks! Customer service or their technical unit couldn't give any reason why this is happening?! It's very frustrating and disappointing.