T-Mobile's Alarming Changes to Legacy Sprint Plans

Hey everyone,

I wanted to bring up an issue I've been facing with my legacy Sprint plan and the recent changes to the included services. As of September 1, 2023, I received notice that the TIDAL music service, which was originally part of my legacy Sprint plan, has been discontinued. Unfortunately, this isn't the first time T-Mobile has made changes to services associated with legacy Sprint accounts. Just earlier this year, on April 1, 2023, they also discontinued the "Amazon Prime on us" service for some legacy Sprint plans, without providing any suitable alternatives for either Amazon Prime or TIDAL music.

I reached out to T-Mobile's customer support about the loss of my TIDAL music service, and their proposed solution is to offer me a one-year free Pandora subscription. However, comparing Pandora to TIDAL music is like comparing apples to oranges, given the significant difference in quality and features. To make matters worse, the proposed solution includes a one-year free subscription followed by a requirement to pay for it afterward.

I've spent quite a few hours on the phone with customer service, and it's been frustrating trying to find a better solution.

I'm seriously considering seeking legal advice at this point to determine whether the discontinuation of services like TIDAL music and Amazon Prime is grounds for a class action lawsuit or if it raises questions about the merger agreement that was put in place.

I'd appreciate any advice or input from those who may have experienced similar issues or have knowledge in this area. Has anyone else faced a similar situation, and if so, how did you resolve it?

Thanks in advance for any help or insights you can provide.

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Fuente: 

Amazon Prime | Sprint Support

Fin de la oferta de TIDAL | Asistencia de T-Mobile