Terrible service!

SendOneUp wrote:

I used T-Mobile for a short stint about 10 years ago, and just switched to them from Verizon because of a promotion. 

I am as disappointed as I can be with their service and coverage. You don't save money with this company. Once you figure out how many services like video calling aren't supported unless the other party uses Terrible Mobile as well, you start to wonder. Cell coverage is a dumpster fire. If the "T" doesn't stand for "Terrible", it stands for "Taliban" because this is what mobile services are like  in Afghanistan. There is no way that I'm not going back to Verizon. I am in utter disbelief that a company who advertises as much as they do and claims to be as large as they are can cost this much AND be so bad. It is embarrassing to get a call or text and hear the T-Mobile ring and alert tones in public. This company specializes in building shops and filling it with phones and staff. They most certainly shouldn't be considered to be a carrier or service provider. I would be so embarrassed to work there. They have been around so long and I feel like they are further behind than the last time I had them. I am getting as far away from this company as possible and this time I can confidently say,"Never Again". The only reason they have had any degree of success is due to creating a monopoly. 

It's interesting how similar the carriers sound when viewed from different angles.  I was stuck with Verizon here for years because they held a monopoly in this area.  Verizon is HORRIBLE.  We can get a signal, but there's no bandwidth behind it and the network is so congested 20 out of 24 hours it's pretty much useless, even on their premium data plans.  They have refused to upgrade for over 10 years while service grew even worse as time went on.

Then T-Mobile shows up, with their extended range lte and 5g.  It's like night and day.  I get not only better coverage with T-Mobile but there's actually bandwidth behind the signals.  And I've had decent relations with customer service (although most of their initial contact personnel are incompetent but that goes for any carrier it seems)

I guess in my case, Verizon was the evil monopoly and T-Mobile is the knight in shining armor.  Mileage may vary due to location and circumstances, I guess.