Forum Discussion
Thinking of switching to T-Mobile? Don't.
T-Mobile store blatantly deceived me and refuses to take ownership over their mistake. I joined T-Mobile earlier this year solely for a promotional trade-in plan valued at $830. I traded in my iPhon...
Well this seems like an ongoing issue. They have deceived us because when my daughter went in for the $800 iPhone promotion, with the trade-in of current phone, the Sales Associate said all she needed to do was cancel her current phone line and get a new phone line. He did instruct her that we would have to call Customer Service to cancel the previous phone line. Well when I call they tell me that the Sales Associates are NOT supposed to be doing that, canceling line and adding new line, to just take advantage of the promotion. I was told I CANNOT cancel any phone lines on my account because that will void the promotion. So I am paying for 2 phone lines that I cannot use UGH!!!!!!
If someone can tell me how to report T-Mobile to the FTC I will be happy to add my 2 cents worth!!
