TMobile Overcharges everytime

I had the same problem in November 2016 which was never actually truly resolved, period. It was never correctly fixed nor was I ever told if anything would ever be actually done about the problems. At the time I had 5 lines and wanted to get at least 1 free line. I added 2 free lines. They were not indeed free at all. The plan I was on apparently had a free line that was hidden. After over a year of trying to get them to fix it they finally did a 500 credit settlement. I also was given 205 off and promo plus was added to every line which I currently have 6 lines. I was never able to actually get any free lines ever. Which all I wanted was the free lines and now I would never add a new line because the Plus feature is not free so the value is permanently lost from my older Simple Choice plan. I pay 160 dollars now for 6 lines. However, I will always feel like they never took my concerns logically. I was paying 215 dollars for 5 lines of unlimited with 14GBs of LTE tethering and all the great features. I ended up losing all of that because I had no other choice but to convert over to the One Plan or I would be literally paying way way too much. I have been a customer over 5 years. I had my first smart phone with T-Mobile which was Nexus s and even used a Sidekick for a while many years ago. You will never be able to get the free lines. They cannot offer anything that isn't in existence. You might want to make sure to take every note you can and turn it into your states business bureau. They will contact you right away if they fear the government will be snooping.