Forum Discussion
TMobile Overcharges everytime
Nov 2016 I took their Thanksgiving $120 4-lines and unlimited data. The first bill was already over charged by $60. Everytime I call they say that my bill is $180 because I had to pay for the ...
We definitely don't want you to be frustrated with anymore. I think I know what offer you're talking about. I believe it was the Friends and Family 2 lines on Us. Are you signed up with a T-Mobile ONE tax exclusive or a Simple Choice plan? I know there's specifics around this promo in order to get it. In order to dig into this a bit further, we'd need to have a Care rep take a look at your account. You should try reaching out to our T-Force team using the Facebook or Twitter links in my badge or on our Community-2153 .
December 26th, 2016 I opened a digit line with T-mobile to be assoicated with a new Apple Watch. Tmobile auto deducts my payment from bank account or they will charge you $30 if not. I had no reason to look at my bill since it auto deducted and it was the same amount almost every month. January 2020, I happend to check my account to see how much I owed left on my cell phone installment plan and I noticed I had 6 lines. I'm only suppose to have 5 lines. 4 talk lines and 1 digit line ( for the watch). They have been charging me 1 digit line for $15.00 since Dec 2016. When I called them- 3 times to discuss this, starting January 16th, resulting in them admiting there was an additional digit line and the would cancel it and have a manager reach out to me. Time passed and I called back 1/25/2020 to discuss out come and they said all they can offer me was $100 credit. I disputed this and said you fraudlently and wrongly charged me. You dont get to keep my money. They said because I didnt notice it within 60 days of the 1st bill it showed up there is nothing they can do and its my fault. T-mobile owes me over $500 plus tax. Today January 27th, 2020, I just received a text that they canceled the "extra line".
