Forum Discussion
TMobile Overcharges everytime
Nov 2016 I took their Thanksgiving $120 4-lines and unlimited data. The first bill was already over charged by $60. Everytime I call they say that my bill is $180 because I had to pay for the ...
We definitely don't want you to be frustrated with anymore. I think I know what offer you're talking about. I believe it was the Friends and Family 2 lines on Us. Are you signed up with a T-Mobile ONE tax exclusive or a Simple Choice plan? I know there's specifics around this promo in order to get it. In order to dig into this a bit further, we'd need to have a Care rep take a look at your account. You should try reaching out to our T-Force team using the Facebook or Twitter links in my badge or on our Community-2153 .
Hello everyone! The year is 2021 and guess what? We still have this same issue!!! We signed up for the T-Mobile promotional offer for the 4 lines at $120 (3rd and 4th free) over 4-5 years ago. Mind you we wouldn't have made the switch if it weren't for this offer. I wasn't an adult at the time so my parents handled all the billing information and details. Now that I'm an adult, finance major to add to it, I took it upon myself to check out the details of our plan and wouldn't you be surprised…… My parents had thought they've been paying off equipment this whole time but the reality of the situation is we've been getting over charged on our plan. The charge on our plan is $155.31 after $40 of discounts this excludes the 360 coverage service charge we take on for 4 lines ($63 to be exact) leaving us with a monthly total of $218.31 for four lines on an old T-Mobile One TE plan….. This is ridiculous. Only T-Mobile knows how long we've been getting overcharged since our invoices only go as far back as February 2020. I've tried getting in contact with customer support but they've sent us through numerous hoops on account confirmation before our call gets dropped. I will be going into a physical T-Mobile store to try to get this issue resolved, if not we're hitting up the consumer protection agency and probably going to a new service provider as well.
