Forum Discussion
Trying to upgrade, won't accept payment
I am trying to upgrade two phones on my plan. I went into the store and they told me if I did it online, I'd save money. I tried doing it on the app, didn't work. I tried on my laptop several times a...
climbzona wrote:I am 100% certain my information is correct and the fact that Capital One showed an attempt validates this. What information would T-Mobile need to match with re to my card? Also, the same card is used for my monthly auto-pay.
If your card has any initials between your first and last can make a difference. When ordering a device. The billing address sometimes needs to match your address on your account for expensive items. If you have an apartment or unit number. The formatting can make a big difference.
