Forum Discussion
Upgrade Fees and Taxes
Hi - I was thinking about upgrading my phone and when I spoke with the associate I was told the cost would be ~$70. On the website, the phone listed was $0 down so I asked what went into that cost. ...
Does your city have a city tax? This is one of the reasons I prefer to drop by T-Mobile Stores in NewPort News over Hampton, because you can save at least $ in city tax. The same goes for just about any type of shopping. The upgrade fee, which I think is ridiculous, is for "help" over the phone or help in-store. I was charged it once for simply picking up a phone in-store. All I did was walk in, it was already ready for me, and I signed, paid, and left. That wasn't worth $20 so I disputed the charge with T-Mobile. Sometimes they will credit you for the fee. If you can, buy the device online. Before you complete your order, there should be a breakdown of everything you will be charged before confirming the order.
