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Upgrade Support Charge JoD
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Just pre-ordered the Galaxy S8 with Jump on Demand and the lady on the phone kept telling me about a 20 dollar fee for the sim card and shipping. Told her I thought it was free overnight shipping. She said there was. Told her I didn't need the SIM card and she had me hold on a minute. Told me I'd be charged the 20 bucks when it was ready to ship, but that she'd credit it back and I wouldn't need to call back to get that credit. Anyone have more info on this?
Do you actually work for T-Mobile? I'm so confused with all the misinformation.
- Cambio a un nuevo teléfono sin pago inicial cuando quieras, hasta 3 veces al año y sin pago inicial para modelos básicos de dispositivos (es decir: el modelo de 16 GB del iPhone 6s), para clientes elegibles.
- Sin cargo por actualización: nunca pagues nada por actualizar, simplemente entrega tu teléfono elegible.
- Sin esperas: ¿por qué esperar 2 años para actualizar cuando no hay razón para hacerlo?
Actualización de teléfonos | Compara las actualizaciones en JUMP! y JUMP! On Demand | T-Mobile
There's no way to use self service for Jump on Demand
I was ambushed by the "upgrade support charge" of $20 on my invoice. Never was brought up by the rep I spoke to on the phone while buying my new phone. I told her I'd switch the SIM myself. When I called Customer Service to complain about it , it was cheerfully waived and I got an immediate credit for the $20.
I bought a phone outright and was charged a $35 service fee. I contact customer service online and the lady said it's the process I pay for. I didn't add a line and no one helped me pick out the phone. I already knew what I wanted and I bought it outright. A service fee at T-Mobile is a complete scam! I would definitely never buy a phone from the actual t mobile store again. Btw the one Plus 10 pro is $40.00 cheaper on Amazon.
