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parlormaid's avatar
parlormaid
Newbie Caller
Hace 3 años

USPS lost my trade in phone needed for a rebate

After 2 weeks the USPS still shows in transit. Rebate phone has been stolen on the way to T-mobile. I have the receipt that it was in USPS possession. What do I do now? Tmobile says to talk to USPS. USPS says talk to Tmobile because it was their per-printed return label.

  • Hmm that's odd UPS said to call T-Mobile. You'd think if there was an issue with the label, they wouldn't take it and it wouldn't show in their system as "in transit". Usually, that means it's moving through the shipping network, so I'm surprised they're unable to tell you where it is.

  • tmo_mike_c wrote:

    Hmm that's odd UPS said to call T-Mobile. You'd think if there was an issue with the label, they wouldn't take it and it wouldn't show in their system as "in transit". Usually, that means it's moving through the shipping network, so I'm surprised they're unable to tell you where it is.

    Can you delete my account it’s interfering with my home internet account registration 

  • Retiredandgolfi's avatar
    Retiredandgolfi
    Transmission Trainee

    It may not be lost.  Mine was accepted by the post office and took two weeks to be transferred to the "partner carrier".  Assurance received it shortly after that.  I shipped 5 phones on the same day and Assurant received each one on a different day.