Forum Discussion
V60 ThinQ Dual Screen: Phone goes to mute while on speaker
My husband and I both have these phones now and it's happening with both of them. Scenario: My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation. Entonces...
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.
I have the same problem. I purchased two LG V60 phones and have had the same problems since day one. We use these phones for business purposes so it is extremely frustrating and embarrassing to be in the middle of a call speaking while no one heard what you just said.
I called TMobile and they connected me with an LG rep who had me jump through the hoops of clearing cache and storage then wanted me to do a factory reset and if that didn't work to send my phone to be evaluated by a technician.
They know this is an issue and they want to give us the illusion that they are taking care of it by inconveniencing us and disrupting several aspects of our life, since cell phones have become central to what we do professionally and personally.
They have released a subpar product, they pretend it is the very first time they hear about it - every time someone reports it, and they don't care how much they inconvenience us in order to continue pretending everything is fine.
Hopefully a solution is found soon.
