Forum Discussion
Verizon charge me $800 because T-mobile didn't pay
The representative at my local T-Mobile store helped us set up 4 lines and assured us that they would all be paid off when we switched our phones and numbers over from Verizon. When 2 of our phones c...
I hate it when I hear stories like these because people should never be allowed to leave the store without understanding the exact sequence of events that need to happen, in what order and who’s responsible for doing what.
- The customer pays of the balance on their phones.
- The customer requests any devices that are SIM-locked be unlocked.
- The customer verifies the unlocked status of their phones.
- The customer contacts T-Mobile (in store or by phone) and initiates the porting process.
- The customer obtains their final invoice from the old carrier and submits a copy of it to T-Mobile online.
- T-Mobile verifies the invoice and that the phones in question are now used on new T-Mobile service.
- T-Mobile sends the customer a prepaid (virtual?) MasterCard for the program amount.
- The customer uses the prepaid card any way they like.
I’m sorry I can’t do anything about the situation, I’m just a customer, not an employee.
Triciaa71 wrote:I specifically asked that very question and told them I wanted to know as I didn't have close to $2000 to pay the balance of 3 phones. I was told to upload the invoices/payoff amounts and tmobile would pay them.
This is what I was informed to do as well. I submitted the documents as I was instructed to do, now the promo has disappeared from my promotion page and I'm in collections with Verizon. I would have never made the switch had I not been told about this promotion. Customer service sucks for both T-Mobile and Verizon
