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Mamabear15
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Joined 2 years ago
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Re: What was promised
Ive been with t-mobile since november 2022. I was essentially offered the same or at least VERY similar promotion when I signed up. I only ended up recieving $400 for my brand new phone in perfect condition when I was told I would get $1000 for it and would only have to end up paying $2 a month for my new phone. I was also told I would receive a promotional gift card for signing up as well of thecancellation of my previous contract with verizon. None of what was promoted was actually given to me. I had to pay my verizon bill out of pocket, and was never reimbursed as I was told I would.I pay like $15 a month for my phone on each bill. The promos are a joke and you get different information from every single person you speak to on the phone and the stores are run completely separate and will say anything to get you to sign up.. when there is an issue, if you go back to the store, they will tell you to contact customer service and then nothing is ever done about it because they're a huge business who cares very little about customer satisfaction and can just get away with the lies and deceit.34Visto0likes0ComentariosRe: Why cant customers who have been loyal supporters since 5G home internet service started get tye new gateway with antenna hookups.
I often feel the same way about not receiving advertised speeds and have got a warranty replacement twice in two years. It also rubs me the wrong way to constantly see promotional pricing of $30 a month without contract and not offer it to people who are long time customers. I've contemplated quitting and signing up again, but they do not allow it. Unfortunately TMHI is the ONLY available internet to me where I live, and I have no choice but to stick with them if I want wifi. I agree with you that while I used to see speeds of about 100mps when I first signed up, over the last six months I am lucky to get 6mps download and 0mps upload. More often than that, I am having to move or reset it to try to connect to a different tower due to loss of internet. Extremely frustrating. If you get anywhere with filing the FTC or Attorney General complaints, I hope you will update here because I would gladly hop on to the class action claim and give support however necessary.42Visto2likes0ComentariosRe: warranty replacement
Same exact thing happened to me…and the cord from my previous device was pretty much crap as it is. Rather frustrating still, because I’m pretty sure the warranty replacements are just refurbished devices and not actually brand new devices without any previous issues.75Visto0likes0ComentariosRe: Verizon charge me $800 because T-mobile didn't pay
Triciaa71 wrote: I specifically asked that very question and told them I wanted to know as I didn't have close to $2000 to pay the balance of 3 phones. I was told to upload the invoices/payoff amounts and tmobile would pay them. This is what I was informed to do as well. I submitted the documents as I was instructed to do, now the promo has disappeared from my promotion page and I'm in collections with Verizon. I would have never made the switch had I not been told about this promotion. Customer service sucks for both T-Mobile and Verizon43Visto0likes0Comentarios