Forum Discussion
What happened to customer service???
I've been a T-Mobile customer for years. At one point, in response to an issue I had when my account was inadvertently changed by a store representative, I was given some sort of status where whe...
When he hear a heavily accented "Not to worry", it's time to worry because you're talking to an agent without: significant training, ability to rectify issues, or English skills. I am not aggravated at the agents and know they're doing their best, but I've spent wasted hours talking to Filipino agents and haven't gotten nowhere. I wonder whether Tmobile execs ever try calling these numbers to get the true customer experience, not the one they see in commercials.
