What happened to customer service???

I thought I was the only one complaining about their newer offshore customer service. I am having issues not receiving voicemails and messages, which are delayed by 12 hours or more sometimes. 

I didn't realize it was the Phillipines that they outsourced to. I didn't know what country but all I knew is it wasn't the same customer service they used to have in Bellevue WA and other places around the States.

I will agree that understanding English and "American" slang is not easy, however it's like these folks are trained to literally repeat everything you say 3-4 times, then they repeat "what they are going to do" for you 3-4 times before they actually go do it.  In between those repeated lines, they give you a huge word salad of other platitudes like "i'm so sorry, this is important to me, this is my job so we take it seriously, I know this must be so frustrating for you blah blah blah " and just a whole lot of time wasting goes on before they actually do what they say they will do for you which is usually a credit and send you to tech support.

It's infuriating that each time I call, it takes at least 30 minutes plus to get to the end of the call.  Are these CSA people just stretching out each and every call so they don't have to take as many calls on the switchboard?  Certainly they aren't getting paid by the number of calls they take so it seems like they're overdoing it and just stalling so they don't have to take as many infuriated customers in their daily job?  All this does is piss off the customer even more.

This last phone call was literally 30+ minutes, all for them to email me some trouble shooting tips and give me a $50 credit.  

Spend less time on stupid T-Mobile Tuesdays “discounts” that you can get through any other rewards program like Perks for Work or AAA or even AARP, and get some AMERICAN customer service agents who understand the importance of accurate communication and quick resolution to issues.