WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??

The 55+ Magenta Plan by T-Mobile offers 2 lines with unlimited data, unlimited text everywhere and unlimited calls in the US and in Canada and possibly in Mexico. If you need a 3rd line in addition to the 2-line Magenta plan you have to create a separate 1-line plan for I think $50.00 per month unlimited everything.

I've been on the Magenta Plan for several years now and had been very happy until about 1 year ago when suddenly T-Mobile's customer service went 100% down the drain and began using the Philippine call center, which does sound like a party! (LOL) there is so much noise in the background that I cannot even hear myself think. Plus the fact that the Philippine call center employees are inept, 100%. The question is how important is a reliable customer service team to our lives and to our time?  For me it is very, very important because my time is a commodity and I want my mobile service to run in the background of my life, not the foreground, just any other utility.. I pay for the experts in these fields to run things smoothly and/or to take care of any problems that they may be having. I pay for service people to do this so that I don't get bothered by these issues that I know little about. Customer service with T-Mobile or my energy company or my cable company or any other utility that I pay for is PRIMARY to me because I pay them for the reliability of their services. The same holds true for me. I provide financial services to clients and when there is a problem I am the one responsible to fix the problem, and I do without further burdening my clients. This is what I am paid for, for if not, the client can do the work themselves.