WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??

SusieQ831 wrote:

Tell me about it!! I am on the line with them NOW and so far the call has taken 1.5 hours with NO resolution! I don't even know if they're in a call center because it sounds like she is at a loud party! I have been asking to speak to her supervisor and she absolutely won't do it and keeps coming back on the line repeating the same misinformation over and over. Its like she can't even understand what I'm asking. I just changed ownership title last month to get the 55+ and was misquoted the price and they didn't say the 3rd line free promo doesn't apply the the 55+. She could've saved me 45 minutes and a ton on frustration should she had said that in the first place. Now I'm waiting for the transfer pin so I can take my business elsewhere. I haven't been so pissed off to lose my cool to a customer service rep like this EVER in my life! And now she keeps putting me on hold and isn't even processing my request properly. I got her name and employee number and will be filing a complaint about her, and a complaint about the sales rep that quoted me a lower price and failed to tell me that the 3rd line promo isn't eligible and now I want to see how can this be legitimate to not offer this promo for the 55+ plans. Doesn't seem right. Im so pissed, I'm fuming!!!

Hola Susie,

The Magenta Plan is the 55+ plan which requires only 2 lines and only 1 person, the primary account holder, to be 55 years old or older. If you just ask for a 55+ plan and don't mention Magenta plan you will get a more expensive plan and/or 3 lines to bring the cost down. You would think that they would tell you this but … very, very poor customer service.