Forum Discussion
Whitelistandregularusage plan? Really?
It is truly amazing how some T-Mobile tech support people are so completely useless! After waiting on hold and being subjected to inane music, and a recorded message that tells me how important my ca...
Was in a Magenta Plan and upon switching to the Go5G plan, I went a whole day, without service. Couldnt Place calls, didnt receive calls, could not text. Went to TMobile first, immediately thinking it was a Network issue, was essentially sent to Apple with no assistance but to restart my phone.
Apple was more helpful, but deferred to my phone not having the most recent upgrade. I thought this was nonsense, because I know others to refuse to update their phone and can still get phone calls. There was a point after updating the phone, and still not getting any calls or texts that Apple suggested to factory reset, and if that didnt work, to BUY A NEW PHONE.
In frustration. I backed up my device preparing to reset it myself, and then everything MAGICALLY appeared. Quite honestly, I think there was a lag in transferring my phone service to this new plan, and instead of TMobile addressing this, they non-chalantly sent me away.
If anyone ever runs into this problem, they should:
Back up Phone Immediately, Do the Network Reset, Wait Patiently for the Phone to restore
Or youll fin yourself buying a new phone when you dont need it.
