Forum Discussion
Why are my recurring charges increasing with no explanation?
- Hace 8 años
Hola, @magenta1708797! That's definitely a strange sight to see if you haven't made any recent changes to your account! We're not able to review individual accounts from this user forum, but we'd love to help offer some potential explanation if we can! Are you viewing your .pdf statement? Do you see any offsetting credits? I'm wondering if it's possible that a plan change took place during your last bill cycle -- which might make your recurring charges look high this month, although it ultimately should only impact your balance if you switched to a higher plan after already being billed for your previous plan. If that were the case, this month you'd be billed for the new plan, plus whatever the prorated increase amount was for making the change. Does your balance due match this dollar amount, or is it different -- higher or lower?
- Marissa
Good morning, @shawnh5 and welcome to our Support Community! That's quite an increase and doesn't seem normal. Have you gotten in touch with Servicio al Cliente via 611 or T-Force via Facebook/Twitter yet? If not, we highly recommend you do so to find out why your bill jumped up by over $40. If you have contacted them, were they able to figure out what happened?
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