Forum Discussion
Why can't IRS verify my identity using My T-Mobile phone
I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error me...
The name on the caller id must be you full legal name, match the IRS system.
It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial.
Good Luck!!
FYI from IRS website: https://www.irs.gov/individuals/taxpayer-identity-verification-information#registrationerror
Mensajes de texto
When you register for an IRS account, we will send a one-time activation code to your mobile phone number. Each time you log in to your account, we will send a security code by text message or phone call. Text messages from IRS Password Service originate from "77958" and message and data rates may apply. Phone calls originate from "202-318-5542."
- When you receive the code, enter it quickly and accurately.
- The code is only valid for 10 minutes. You can request a new code from the login screen. Note: you are limited to just a few attempts before you are locked out for 24 hours.
- If you didn’t receive the text message:
- You may have opted out of receiving messages from IRS password service. Mensajes IN to “77958” to resume service and receive the security code.
- Your provider may be experiencing technical issues. Request a code via phone call from the login screen or try again later.
Note: Our call center can't troubleshoot text message delivery issues. If you can't get a text message right now, you can get a security code via phone call.
