Why does Tmobile suck so bad now? Dropped calls always and lying Pilipino telesales ?

You buy a new phone and upgrade, then try to use the services you were promised, no way, there is a service charge.  Always get philippines, they read stupid scripts and thank you very much … I'm sorry you having trouble. Sad they have no clue how to do anything.  Don't get the insurance, you will get charged every month and when it's lost or stole, you get the Philippine or South America. Omg, if you're lucky and get the phone back(good luck, dishonest people steal) getting your return money takes 10 days for a credit of 250 or more.  Try ordering a new phone, and do a trade in , what bs you go through and you need to be a rocket scientist to understand 3 rd world talk.  If they only could understand, bellevue, wa was the main T-Mobile but they got too big for the pants.  Shame on you.  Take care of the customer.  If you treated people good, you would keep reps