Forum Discussion
Why is T-Mobile's customer support now so poor?
Customer support used to be great. Now there is no live chat option. Only phone support. The hold times are outrageously long. When I do finally get to talk to a rep they are quite rude and uninte...
you can also contact TMO via one of their social media platforms like Facebook/Twitter at the bottom of this page.
just send them a direct message..do not post on their main page.
I can get 5G service when I drive ½ mile from my house toward town, but can’t even get 4G light at my house.
Live Chat gives you an option to download your problem, question or complaint to have in case your issue with T-Mobile isn’t resolved, no matter how many times you complain about it.
By downloading your chat transcripts you have proof that your problem etc. either has or hasn’t been handled to your satisfaction.
So, they have very limited hours now, if you can even get chat to complete. Most of my chats were interrupted before we even finished.
T-Mobile has gotten so big now they just don’t care about good customer service anymore unless your are upgrading your phone or service or buying a new phone.
