Forum Discussion

Facted's avatar
Facted
Newbie Caller
Hace 4 años

wifi calling in Pixel 4a 5g, I can't hear

I bought a pixel 4a 5g straight from google. It's fully stock. When I'm on WiFi calling, I almost always (not always though) can't hear the other side on the call and have to switch to cellular. The other side of the call reports hearing me without an issue.

 

My phone is fully updated with google updates.

  • June 17 2022 Pixel 4a using T-mobile 5G, Cannot hear audio when Calls Over WiFi is enabled. Restarting the phone is a workaround but that's not a sustainable solution nor something customers would want to do, or should do EVERY TIME they make a call. This is f-ing unacceptable (and yes I tried the reset network thing someone posted above, doesn't help). 

  • kminkc's avatar
    kminkc
    Network Novice

    Yes, I have this issue too with Google Pixel 4a 5g.  When on Wifi calls, the caller cannot hear me.  This seems random as sometimes the caller can hear me, with more times being, that I have to disable wifi calling in order to have a conversation.  I just disabled wifi calling, which is unfortunate as the signal in my home basement is not overly strong  

  • bomer's avatar
    bomer
    Network Novice

    I don’t have the December 2022 security update yet, but many are reporting that this update for the Pixel 4a5g fixes the Wi-Fi calling problem.

  • I have a Google Pixel 4a factory unlocked phone.  Also have T-Mobile 5G Home internet with my own mesh router in between.  I used to think it was an issue with my Gateway settings, but have experienced the same issues over other WiFi networks so I'm now convinced it's something in the phone.  I can make and receive calls via WiFi, however, I can't hear the other person but they hear me fine.  It's one way audio.  Doesn't happen every time but 90% of WiFi calls have this issue.  I've got all the latest updates and still having this issue.  Very happy with the phone otherwise, but tempted to get a new phone just to have reliable calls.  I can turn off wifi mid call and talk fine once on cellular only (assuming cell signal available).  It is very hard to disable WiFi mid call because the top settings menu keeps flashing black and won't allow me to drop it down and change settings.  Takes many attempts before I can get into the menu and disable WiFi.  Very frustrating.  Please help with a fix!