Forum Discussion
Wrong/unknown device in My.T-Mobile.com
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device. The home page says I have an "Unknown Device" The Phone tab says I ha...
¡Hola, @magenta9998592!
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.
Still an issue November 2020. :-/. I've spoken to 3 reps, in the past 2 weeks, who have all promised that "their" solution of entering correct IMEI's, etc will fix it & for me to wait 24-48 hours for it to update. Nope! Last one told me that 3 days ago! Still wrong! Strike 3 XXX!!!! Tmobile, if you can't even get it together for this very minor, yet annoying problem, how are we supposed to trust you'll be able to handle larger issues?!? #Disappointing!
