Forum Discussion
Wrong/unknown device in My.T-Mobile.com
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device. The home page says I have an "Unknown Device" The Phone tab says I ha...
¡Hola, @magenta9998592!
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.
I know this thread is old but I think I figured out why this is happening. I bought a new unlocked Samsung Galaxy A52 5G at Best Buy and am having the same issue. After some digging around I found that the reason for this is most likely because the software version of android on factory unlocked units is slightly different than the T-Mobile carrier branded version that is updated by T-Mobile instead of Samsung directly.
