Forum Discussion
Wrong/unknown device in My.T-Mobile.com
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device. The home page says I have an "Unknown Device" The Phone tab says I ha...
¡Hola, @magenta9998592!
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.
Happened to me as well. Wrong phone description for line. It didn't bother me until I chose to do an upgrade to a new phone and used the old phone with the wrong description as a trade in. When it was received by the trade-in partner they stated that what they received didn't match the trade-in description and they docked $40 in trade-in value.
If you’re phone description is incorrect beware if you use it as a trade it in. They may not even accept it depending on the error in description.
