Forum Discussion
Wrong/unknown device in My.T-Mobile.com
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device. The home page says I have an "Unknown Device" The Phone tab says I ha...
¡Hola, @magenta9998592!
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.
Versatile.dontplaywitme wrote:9.13.2023
Still happening. Don't file a claim on your device if it's showing as the floor model and u have the better model. They will only send u back that one. The entire problem is fraudulent and it's on tmobile
willing to bet that if you check the phones info you’ll see that theyre in fact the same phone...the problem is the phone sent to you was never in TMOs system...so the info added to it would be the basic info until the owner (you) contact TMO and have the correct info edited in..THEN you can get it unlocked.
