Forum Discussion
After almost eleven years I am leaving T Mobile for good...
Over the last few years, the hold times have increased to the point of becoming unbearable. I spend on average 45 minutes to an hour and a half on hold before I reach someone, and this is at any time...
It’s official! I’ve now been on hold for 2 solid hours just to try to get a live rep to resolve a continuing issue.
The longest hold I’ve experienced to date, but many as I say very close to it.
You know I've complained about this on this forum before only to have some dead heads argue back to me to use the chat or go to facebook almost as if they were defending this company. Go figure.
