Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
I've done a factory reset so, at least in my case it's not related to a third party app or settings issue.
What I've seen on other posts about the iPhone and it's built in voicemail is that it may be related to CAMEL settings and certain features included in the ONE Plus plan. I have since lost the post but a t-mobile employee mentioned that the CAMEL settings must be set to exclude voicemail to text which is bundled with the ONE plus plan, which to my knowledge is a requirement for participating in the "get out of the red" promo.
Retail employees can't split bundled features out from the ONE Plus plan, so it requires a higher level of access on the part of t-mobile tech support... Supposedly, iPhones that were having issues were fixed in the same way. Also, I've seen reports of other pixel users having no such problems so it can safely be assumed that pixels DO indeed work Also, referring to Google's own support page for the feature the specifically mention t-mobile as being compatible with GOOGLE'S voicemail to text feature (not t-mobile's paid add on ), which is a subset feature of the native visual voicemail...indicating that Google vouches for support as well.
