Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
nokisme wrote:
This is my 3rd call to T-Mobile. I had the 1st rep check and she said she just enabled VVM to my account. I do have the One Plus so I assumed it was already enabled. Either way, I stopped the app, cleared cache, restarted phone but it's still not working. She escalated to the tech, who said that this feature doesn't work on T-Mobile and reiterated that the device is a "Verizon" phone so the T-mobile's VVM feature won't work. I asked if I bought a T Mobile device, such as one of the Samsung's they sell or even the OnePlus 6T, she continued to say that those devices will work. But looking at this thread and others I've found on the internet, this doesn't always hold true.
So in the end, the tech claims I won't be able to use my Pixel 2 XL's native VVM because it's not a fully supported device through T Mobile. The only way this phone can get VVM is to use the app. So why was T Mobile touting they were the superior carrier for the Pixel? Libera el Pixel 2 a mitad de precio - No requiere Verizon | sección de noticias de T-Mobile
It's all apparently marketing and lies. I've put more work into solving this than T-Mobiles "engineers" have.
Does my Pixel 2 XL not work because I got it from Verizon instead of Google? Would this work on Google Fi which uses T Mobile's service as one of the supported carriers?
No, Verizon doesn't put any specific software on the Pixel that can't be removed. If you are so inclined, you can even flash the "non-Verizon" image to your Pixel and it will be indistinguishable from a "Verizon" Pixel. (OG/XL, 2/XL, 3/XL) Images can be found here: https://developers.google.com/android/ota
Your native vvm app would (and does) work on Google Fi, even using T-Mobile's network, because they actually bothered setting up omtp compliant vvm services. (I came to T-Mo from Fi. In retrospect, maybe not such a great idea...)
---- snip ----
12-14 11:31:03.225 2229 12844 I Dialer : VvmActivationTask - Subscriber not ready but provisioning is not supported
12-14 11:31:03.225 2229 12844 I Dialer : OmtpVvmCarrierCfgHlpr - OmtpEvent:CONFIG_SERVICE_NOT_AVAILABLE
---- snip ----
This is the same error everyone else is seeing - even those that have T-Mobile "branded" OnePlus 6T phones. (Which, incidentally also don't work... great work there, T-Mobile.) At this point, it's clearly T-Mobile that's screwed up. They are outright refusing to acknowledge the issue, hiding behind the weak "You should buy our branded phones" argument. Frankly, it's shameful.
