Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
Just bought a Moto G7 running Android 9 PIE and can not get either the T-mo or native visual voicemail to work.
Ssame errors as everyone else.
ERROR: can't provision.
I've confirmed that the native Android VVM identifies the carrier and voicemail ph#.
It just looks like T-mo lacks the configuration information.
Taking a note from Windows system administration - I'm guessing that the issue is that each device identifies itself and requests a config. The T-mo VVM server looks, probably doesn't see a config for that specific device and so it responds back with some sorta denial message.
That's just my guess, at this point.
I hope I'm not correct because that would mean the the T-mo VVM server would have to store configs for every make/model.
Hopefully there is a generic or universal config that just needs to be slightly updated in order to support Android 9 PIE devices.
Something like:
IF OS VERSION =>8.1 THEN gen_config_file1.0
